Welcome to Eight ("we", "our", or "us"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Eight dating app (the "App") and our related services. By creating an account or using Eight, you agree to the practices described in this policy.
1. Who We Are
Eight is a dating app operated by Eight Dating. Our website is https://eightdating.com. If you have questions about this Privacy Policy, you can contact us at support@eightdating.com.
2. Age Requirement
Eight is intended exclusively for users aged 18 or older. We verify this at registration by requiring your date of birth and blocking access to anyone under 18. If we discover that a user is a minor, we will immediately delete their account and all associated data.
3. Information We Collect
3.1 Information you provide directly
When you register and use Eight, you provide:
- Identity data: first name, date of birth, gender
- Contact details: email address, phone number (with country code)
- Profile information: height, sexual preferences ("interested in"), interests/hobbies
- Location: country, state/region, and city
- Profile media: photos and verification videos you upload or record
- Account credentials: password (stored encrypted)
- Communications: any reports or complaints you file against other users
3.2 Information collected automatically
When you use the App, we automatically collect:
- Device information: model, operating system version, app version, platform (iOS/Android)
- Usage data: features used, onboarding steps completed, session duration, app open/close events
- Interaction data: smiles sent and received, matches, video call history (channel, duration, start/end, completion status)
- Notification preferences: whether push notifications are enabled
- Language: selected app language
- Account activity: last login method, last app visit, profile submission count
3.3 Payment information
If you purchase a premium subscription or in-app product (Super Smiles, VIP Pass, Video Update Priority), payment is processed by RevenueCat and the relevant store (Apple App Store or Google Play). We do not store your card details. We record transaction identifiers, subscription status, and purchase dates.
4. How We Use Your Information
We use your personal data to:
- Create and manage your account and verify your identity
- Show your profile to other users that match your preferences
- Enable features such as smiles, matching, video calls, and notifications
- Review your profile — submitted photos and videos are reviewed by our team before becoming visible
- Manage subscriptions and in-app purchases through RevenueCat
- Send communications — transactional emails (account updates, review results) and push notifications (new matches, messages, promotions)
- Improve the App — we analyse aggregated data to understand how users interact with Eight and to fix bugs
- Ensure safety — handle reports, investigate abuse, and enforce the Terms of Service
- Comply with legal obligations — respond to legitimate requests from authorities when required
5. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:
| Purpose | Legal Basis |
|---|
| Account creation and contract performance | Contractual necessity (Art. 6(1)(b) GDPR) |
| Profile review and safety | Legitimate interests (Art. 6(1)(f) GDPR) |
| Marketing communications | Consent (Art. 6(1)(a) GDPR) |
| App analytics and improvement | Legitimate interests (Art. 6(1)(f) GDPR) |
| Legal compliance | Legal obligation (Art. 6(1)(c) GDPR) |
6. Third-Party Services
We share data with the following providers strictly to operate the App:
Authentication
- Firebase Authentication (Google) — manages email/password, phone, Google, Apple, and Facebook login
- Google Sign-In, Sign in with Apple, Facebook SDK — social authentication
Data storage and backend
- Firebase Realtime Database (Google) — stores profiles, media references, match and call data
- Firebase Cloud Functions (Google) — backend processing
Media storage and delivery
- Cloudinary — stores and delivers profile photos and videos
Analytics and attribution
- Mixpanel — tracks feature usage, behaviour, and engagement events
- Firebase Analytics (Google) — app events and user analytics
- AppsFlyer — mobile attribution and acquisition tracking
- TikTok Business SDK — tracks profile creation events for ad attribution
Customer communication
- Brevo (formerly Sendinblue) — sends transactional emails, manages contact lists and workflows (e.g., profile approval, subscription updates)
- OneSignal — push notification delivery and segmentation
- Firebase Cloud Messaging (FCM) — push notification infrastructure
Payments and subscriptions
- RevenueCat — manages in-app purchases and subscriptions on iOS and Android
Video calls
- Agora — real-time video and audio calls between matched users
Each of these providers processes data under their own privacy policies and data processing agreements. We recommend reviewing their policies for more information.
7. Profile Review
Before your profile becomes visible to other users, our team manually reviews the submitted photo and verification video. During review, your media is accessible only to authorised Eight staff. Profiles that do not meet our guidelines will be rejected.
8. Data Sharing
We do not sell your personal data. We only share your data:
- With the providers listed in Section 6, under strict contractual obligations
- When required by law, court order, or governmental authority
- To protect the rights, property, or safety of Eight, its users, or the public
- With your explicit consent
9. Data Retention
We keep your personal data while your account is active. When you delete your account:
- Your profile, photos, and videos are removed from our database
- Analytics data may be retained in anonymised or aggregated form
- Transaction records may be kept for up to 7 years to comply with legal and accounting obligations
You can request deletion of your data at any time by contacting support@eightdating.com.
10. Your Rights (GDPR and applicable law)
Depending on your location, you may have the following rights:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure ("right to be forgotten") — request deletion of your data
- Restriction — ask us to limit processing of your data
- Portability — receive your data in a machine-readable format
- Objection — object to processing based on legitimate interests
- Withdraw consent — when processing is based on consent, you can withdraw it at any time
To exercise any of these rights, contact support@eightdating.com. We will respond within 30 days.
11. Requested Permissions
The App requests the following device permissions:
| Permission | Purpose |
|---|
| Camera | Take profile photos and record verification videos |
| Microphone | Audio during video calls and video recording |
| Photo gallery | Upload photos from your device |
| Location | Set your location during profile setup |
| Push notifications | Receive alerts for matches, smiles, and profile updates |
You can revoke any permission at any time in your device settings. Revoking certain permissions may limit the functioning of the App.
12. Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encrypted password storage
- Secure transmission via HTTPS
- Access controls limiting team access to user data
- Media hosted on Cloudinary's secure CDN with access controls
No system is completely secure. In the event of a data breach that may result in a high risk to your rights, we will notify you and the competent authority as required by law.
13. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence, including the United States, where some of our providers operate (Firebase/Google, Mixpanel, Cloudinary, etc.). When such transfers occur, we ensure appropriate safeguards (e.g., Standard Contractual Clauses under the GDPR).
14. Children's Privacy
Eight is not intended for anyone under 18. We do not knowingly collect personal data from minors. If you believe a minor has created an account, please contact us immediately at support@eightdating.com.
15. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the App or by email. The date at the top of this policy reflects the latest revision. Continued use of the App after changes are published constitutes acceptance of the updated policy.
If you have questions, concerns, or requests related to this Privacy Policy, contact us at support@eightdating.com or via the contact page.
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